Shipping & Returns
Shipping Policy
Processing Time
Orders are processed within 2-5 business days. Please note that during peak seasons or holidays, processing times may be extended.
Shipping Time
Shipping times vary depending on the destination. Below is an estimate of shipping times:
- United States: 10-20 business days
Please keep in mind that these are only estimates and do not include the processing time. You will receive a tracking number once your order is shipped, which you can use to track your package.
Shipping Costs
We offer free standard shipping on all orders over $50. For orders under $50, the shipping cost is calculated at checkout based on your location.
Delays
While we strive to ensure timely delivery, external factors such as customs processing, weather conditions, and global shipping disruptions may cause delays. We are not responsible for delays beyond our control, but we will do our best to assist you in tracking your order.
Return Policy
At Geek-Glow, your satisfaction is our top priority. We strive to ensure that your shopping experience is enjoyable and seamless. If you are not completely satisfied with your purchase, we have a straightforward refund policy to give you peace of mind.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Please ensure that the item is in its original condition, unworn, and includes all packaging and tags.
Non-returnable Items
How to Initiate a Refund
1. Contact Our Customer Support Team: To start the refund process, please reach out to our Customer Support Team within 30 days of receiving your order. You can contact us via email at support@geek-glow.com or through the "Contact Us" page on our website.
2. Provide Order Details: When you contact us, please include your order number, the reason for the return, and any relevant details about the product.
3. Return Authorization: Our Customer Support Team will assist you with the return process and provide a Return Authorization (RA) number. This number is crucial for processing your refund.
4. Secure Packaging: Please package the item securely to prevent damage during return shipping. Include all original packaging, tags, and accompanying materials.
If you haven’t received a refund after 10 business days, first check your bank account again, then contact your credit card company or bank. If you’ve done this and still have not received your refund, please contact us by filling out form in out Contact page or email at support@geek-glow.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by filling out form in out Contact page or email at support@geek-glow.com.
Once an order is placed, we cannot guarantee changes or cancellations as our suppliers process orders promptly. If you need to cancel or modify your order, contact us as soon as possible by filling out form in out Contact page or email at support@geek-glow.com.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we will notify you by contacting the email or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. This includes providing valid contact information such as an accurate email address, shipping address, and payment information.
If you create an account, you agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
If you have any further questions, feel free to contact us by filling out the form in our Contact page or email at support@geek-glow.com.