FAQs
ACCOUNT
Do I need to register before placing an order?
No, registration is not required to browse or purchase from our collection. However, when you’re ready to check out, you’ll have the option to log in or create an account to make future purchases easier.
How do I create an account?
Registering is simple! Click the person icon in the top-right corner of our website, next to the shopping bag. Fill in your details, such as name, email, and password, and you’re all set to start shopping.
What if I forget my password?
No worries! Click "Forgot Password?" on the login page, enter your registered email, and we’ll send a reset link to your inbox.
How can I change my account password?
Once logged in, you can update your password in the account settings section.
How do I unsubscribe from your email newsletter?
You can easily unsubscribe by clicking the “Unsubscribe” link located at the top of any newsletter email.
PRODUCTS
Can I remove an item from my shopping cart?
Yes, you can remove items from your cart anytime before completing your order. Once the order is confirmed, no changes can be made.
What happens if an item is out of stock?
Our popular items may sell out quickly. If an item in your order becomes unavailable, we will notify you via email. You can choose to exchange it for another item or receive a refund.
Do you offer custom-made items?
At this time, we do not offer custom-made products. All items are exactly as described and displayed on our website.
ORDERING & PAYMENT
Can I modify or cancel my order?
Once your order is placed and paid, we can only make changes if the order hasn’t shipped yet. For unpaid orders, you can simply place a new order if changes are needed.
Can I update my order information (color, size, shipping address, etc.) after paying?
Changes can only be made if the order has not been shipped. Please ensure all details are correct before confirming your order.
What secure payment methods are accepted?
We accept major credit cards (Visa, Mastercard, Discover, American Express), PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay.
Why is my refund less than what I paid?
If you received a discount on your order, your refund will reflect the discounted price you paid, not the full original price of the item(s).
SHIPPING AND HANDLING
What countries do you ship to?
Currently, we only ship within the United States. However, international shipping will be available soon!
Can Geek-Glow ship to multiple addresses?
We can only ship to one address per order. If you need to ship to multiple addresses, please place separate orders for each destination.
Which delivery services do you use?
We partner with trusted delivery services such as UPS, FedEx, DHL, and USPS to ensure your orders are delivered safely.
How much are the shipping fees?
Shipping fees are calculated based on the weight and destination of your order. Orders over $50 qualify for free shipping within the U.S.
Do you ship to PO Boxes or military addresses?
Yes, we can ship to PO Boxes and APO/FPO addresses using Postal Service. Delivery typically takes 10-20 business days. For faster service (5-10 business days), please provide a physical address.
How fast can I expect my order?
Orders take 2-5 business days to process. Shipping times vary:
- Standard Shipping: 10-20 business days
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can also track your order on the "My Orders" page of our website.